Support & Maintenance
Continuing support for companies that do not yet need — or cannot yet afford — permanent IT staff.
Small and medium companies rarely have permanent IT staff. When something breaks, the person called is whoever in the office understands computers best — usually someone whose actual job is something else.
Regular support gives that work an owner. Incidents are logged and handled, updates are scheduled outside busy hours, backups are checked routinely, and every change is written down — so whoever takes over later does not start from nothing.
What we do
- Incident handling with the cause and action recorded, not merely "it works again".
- Scheduled updates outside busy hours.
- Routine backup checks, including restore testing.
- Periodic reports covering what happened and what needs deciding.
General scope
| Form | Periodic support with scope and schedule agreed in advance |
|---|---|
| Handling | Remote first; site visits where needed |
| Maintenance | Scheduled updates, backup checks, and access clean-up |
| Records | Every incident and change is logged and reviewable by the client |
| Not included | Hardware replacement and licence purchases |
Used for
- Companies without permanent IT staff
- Branch offices far from head office
- The transition period after IT staff leave
- Systems already running that simply need keeping
Other services you may need
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Tell us what you need
Tell us how many users, how many sites, and what holds work up most. We map out what is needed and send a quotation with the reasoning behind it — at no cost.